Welcome to Soyle. These Terms of Service outline the rules, conditions, and guidelines for using our website and purchasing products from our online store. By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by these Terms of Service.

Please read these terms carefully before using our website or making a purchase.

General Information

Soyle is an online store specializing in men’s T-shirts and related apparel products. We are committed to providing customers with quality products, transparent policies, secure payment options, and reliable customer support.

These Terms of Service apply to all visitors, customers, and users of our website.

Business Information

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Website Use

By using the Soyle website, you agree that you will:

  • Use the website only for lawful purposes.
  • Provide accurate information when placing an order.
  • Avoid attempting to interfere with website security or functionality.
  • Not use our website for fraudulent activities.
  • Respect all applicable laws and regulations.

We reserve the right to restrict or terminate access to our website if we believe a user has violated these terms.

Product Information

We make every effort to ensure that product descriptions, images, pricing, sizing information, and availability details are accurate and up to date.

However, minor variations may occur due to:

  • Screen settings.
  • Lighting conditions.
  • Manufacturing differences.
  • Product updates.

Soyle does not guarantee that every product detail will always be completely free from errors, although we continuously work to maintain accurate information.

Product Availability

All products are subject to availability.

We reserve the right to:

  • Update product availability.
  • Modify product details.
  • Discontinue products.
  • Limit quantities available for purchase.

If an item becomes unavailable after an order has been placed, we will contact the customer and provide appropriate assistance.

Pricing Policy

We aim to provide accurate and transparent pricing on our website.

Prices may change at any time due to business requirements, promotions, supplier changes, or other factors.

Customers will always be able to review the final order total before completing payment.

Soyle does not apply hidden charges. Any applicable shipping fees or taxes will be displayed during checkout.

Orders and Acceptance

Placing an order through our website does not automatically guarantee acceptance.

Soyle reserves the right to review and accept or decline orders when necessary, including situations involving:

  • Incorrect pricing information.
  • Suspected fraudulent activity.
  • Product availability issues.
  • Incorrect customer information.

If an order is cancelled after payment has been received, an appropriate refund will be issued where applicable.

Payment Terms

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • UnionPay
  • Google Pay

All payments must be successfully completed before orders can be processed.

Customers are responsible for ensuring that payment information provided during checkout is accurate.

Shipping Terms

Soyle provides shipping according to the details below:

Shipping Fee: £15 Flat Rate

Order Cut-Off Time: 5:00 PM (Monday–Friday)

Processing Time: 1–2 Business Days

Transit Time: 4–5 Business Days

Estimated Total Delivery Time: 5–7 Business Days

Delivery times are estimates and may vary due to circumstances outside of our control.

Customer Address Responsibility

Customers are responsible for providing accurate delivery information.

Soyle is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping addresses provided by the customer.

Please carefully review your address before submitting an order.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request returns within:

Return Window: 60 Days

Approved refunds are processed within:

Refund Processing Time: 15 Business Days

Customers are responsible for:

  • Return shipping costs.
  • Return shipping labels.

Soyle does not charge any restocking fee.

Restocking Fee: £0

For complete details, customers should review our Return & Refund Policy.

Intellectual Property

All content available on the Soyle website, including text, graphics, logos, images, designs, and website elements, is protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, or use our content without prior written permission.

Third-Party Services

Our website may use third-party services to support operations, including:

  • Payment processing.
  • Shipping services.
  • Website analytics.
  • Security tools.

These third parties operate according to their own terms and privacy policies.

Soyle is not responsible for the independent practices of third-party services.

Limitation of Liability

Soyle is not responsible for losses, damages, or delays caused by circumstances beyond our reasonable control.

This may include:

  • Carrier delays.
  • Natural events.
  • Technical issues.
  • Incorrect customer information.
  • Third-party service interruptions.

We always aim to provide excellent service and support customers whenever possible.

Website Accuracy

While we work to maintain accurate information, Soyle does not guarantee that the website will always be completely error-free or uninterrupted.

We reserve the right to correct errors, update information, and make changes to website content at any time.

Privacy

Your privacy is important to us.

The collection and use of customer information are explained in our Privacy Policy. By using our website, you acknowledge and agree to the practices described in our Privacy Policy.

Changes to These Terms

Soyle reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately after being published on our website.

Customers are encouraged to review these terms periodically to stay informed about current policies.

Governing Use

These Terms of Service apply to all customers and visitors using the Soyle website.

By continuing to use our website, you confirm that you understand and agree to these terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Thank you for choosing Soyle. We appreciate your trust and are committed to providing a safe, transparent, and reliable online shopping experience.