Welcome to Soyle. This Payment Policy explains the payment methods we accept, how payments are processed, and the important terms related to purchases made through our website. By placing an order with Soyle, you agree to the terms outlined in this Payment Policy.

Our goal is to provide a secure, simple, and transparent payment experience for every customer.

Accepted Payment Methods

Soyle currently accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • UnionPay
  • Google Pay

All payments must be completed successfully before an order can be processed or shipped.

Secure Payment Processing

The security of our customers is one of our highest priorities. All payment transactions made through our website are processed using secure payment technology designed to help protect your personal and financial information.

We do not encourage customers to share sensitive payment information through email, telephone, or social media platforms.

Payment Authorization

When you place an order, your payment may be subject to authorization by your payment provider or financial institution.

If your payment cannot be authorized or is declined, your order may not be processed until a successful payment has been received.

Currency

All prices displayed on our website are shown in the currency specified at checkout.

If your bank or card provider uses a different currency, exchange rates and any applicable foreign transaction fees are determined by your financial institution.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing the details of your purchase.

If you do not receive an order confirmation, please contact our customer support team for assistance.

Pricing Policy

We strive to ensure that all product prices displayed on our website are accurate and regularly updated.

In the event of an unexpected pricing error, Soyle reserves the right to cancel or refuse any order placed using an incorrect price. If payment has already been received, an appropriate refund will be issued where applicable.

Taxes

Applicable taxes, where required by law, will be calculated during checkout and clearly displayed before you complete your purchase.

Customers are responsible for reviewing their final order total before submitting payment.

Shipping Charges

Our standard shipping fee is:

Flat Shipping Rate: £15 per order

Shipping charges will be displayed during checkout before payment is completed.

No Hidden Charges

Soyle believes in complete pricing transparency.

We do not apply hidden fees or unexpected charges. Customers can review the complete cost of their purchase, including applicable shipping charges and taxes, before confirming their order.

Payment Verification

To help protect customers and prevent unauthorized transactions, certain orders may require additional verification before they are approved for processing.

If additional verification is required, our customer support team may contact you using the information provided during checkout.

Failed Payments

A payment may fail for several reasons, including:

  • Incorrect payment information
  • Insufficient funds
  • Bank authorization issues
  • Card restrictions
  • Payment security verification
  • Technical issues with the payment provider

If your payment fails, please verify your payment details or contact your financial institution before attempting another transaction.

Order Processing

Orders will begin processing only after payment has been successfully received.

Our standard order schedule is:

Order Cut-Off Time: 5:00 PM (Monday–Friday)

Processing Time: 1–2 Business Days

Orders placed after the daily cut-off time may begin processing on the next business day.

Refunds

Approved refunds are processed according to our Return & Refund Policy.

Once a returned item has been inspected and approved, refunds are generally processed within 15 business days.

Refunds are issued back to the original payment method used for the purchase whenever possible.

Payment Security Tips

To help keep your payment information secure, we recommend that customers:

  • Use secure internet connections when making purchases.
  • Never share payment information through email.
  • Keep payment cards and account information confidential.
  • Review transaction details before completing payment.
  • Contact their financial institution immediately if unauthorized activity is detected.

Changes to This Payment Policy

Soyle reserves the right to update or modify this Payment Policy at any time to reflect operational, legal, or business changes.

Any updates will become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to stay informed about our current payment practices.

Contact Information

If you have any questions regarding this Payment Policy or experience any payment-related issues, please contact us.

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for choosing Soyle. We appreciate your trust and are committed to providing a safe, secure, and transparent payment experience for every customer.