Welcome to Soyle. We are committed to providing a reliable, transparent, and convenient shipping experience for all customers. This Shipping Policy explains our order processing times, shipping rates, delivery estimates, and important information regarding the delivery of your purchase.

By placing an order with Soyle, you agree to the shipping terms and conditions outlined in this policy.

Order Processing Time

At Soyle, we carefully prepare and process each order to ensure accuracy before shipment.

Our standard order processing time is:

Processing Time: 1–2 Business Days

Orders are reviewed, prepared, and processed after successful payment confirmation.

Please note that processing time refers to the time required to prepare your order before it is shipped. It does not include transit time after dispatch.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (Monday–Friday)

Orders placed before 5:00 PM on business days will begin processing according to our standard processing schedule.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Cost

We offer a simple and transparent shipping structure.

Standard Shipping Fee: £15 Flat Rate

The shipping charge will be displayed during checkout before you complete your purchase.

Soyle does not apply hidden shipping fees or unexpected charges after an order has been placed.

Delivery Timeframe

Our estimated delivery timeframe is:

Total Delivery Time: 5–7 Business Days

This timeframe includes:

  • Processing Time: 1–2 Business Days
  • Transit Time: 4–5 Business Days

Delivery times are estimates and may vary depending on location, carrier operations, weather conditions, public holidays, or other circumstances outside of our control.

Shipment Tracking

When tracking information is available, customers may receive shipment details after their order has been dispatched.

Tracking updates may take some time to become active after the package has been handed over to the shipping carrier.

Customers are encouraged to monitor tracking information for the latest delivery updates.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please carefully review:

  • Full name
  • Street address
  • City
  • Postal code
  • Country
  • Contact information

Soyle is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

Wrong Address Responsibility

If an incorrect address is provided during checkout, the customer is responsible for any resulting issues.

This may include:

  • Failed delivery attempts
  • Additional shipping charges
  • Reshipping costs
  • Delays caused by incorrect information

Please ensure all address details are accurate before completing your order.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, some delays may occur due to circumstances beyond our control, including:

  • Carrier delays
  • Weather conditions
  • Public holidays
  • Transportation issues
  • Customs procedures where applicable
  • Incorrect customer information

We appreciate your patience during unexpected delays and encourage customers to contact us if assistance is required.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check:

  • Your mailbox
  • Delivery area
  • Neighbors or household members
  • Any delivery location instructions

If you still cannot locate your package, please contact our customer support team for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the package and product

Our team will review the information and assist you with the next steps.

International Shipping

Shipping availability may vary depending on the destination.

Customers are responsible for ensuring that the shipping information provided is correct and complete.

Any applicable customs requirements, duties, or additional charges imposed by local authorities may be the responsibility of the customer where applicable.

Order Changes After Purchase

If you need to update your shipping information after placing an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes may no longer be possible.

Multiple Item Orders

If an order contains multiple products, items may be shipped together or separately depending on availability and fulfillment requirements.

Customers will receive available shipping information when their order is dispatched.

Customer Support

If you have questions about your shipment, delivery status, or shipping process, our support team is available to assist you.

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Our Shipping Commitment

At Soyle, we aim to provide a dependable and straightforward delivery experience. We believe in keeping customers informed through clear policies, transparent shipping costs, and reliable customer support.

Thank you for choosing Soyle. We appreciate your trust and look forward to delivering a smooth shopping experience from checkout to delivery.