At Soyle, customer satisfaction is important to us. We understand that there may be situations where you need to return a product. This Return & Refund Policy explains the conditions, procedures, and timelines for returning items and requesting refunds. By placing an order with Soyle, you agree to the terms outlined in this policy.
We encourage all customers to carefully review this policy before making a purchase.
Return Window
Customers may request a return within 60 days from the date the order is delivered.
Return requests submitted after the 60-day return period may not be eligible for approval.
Return Eligibility
To qualify for a return, the item should meet the following conditions:
- The return request must be submitted within 60 days of delivery.
- The item should be returned in its original condition whenever possible.
- The product should not show excessive signs of misuse, intentional damage, or alteration.
- Any original packaging, tags, or included accessories should be returned whenever applicable.
Each return request is reviewed individually to determine eligibility.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been intentionally damaged after delivery.
- Products showing excessive wear beyond normal inspection.
- Items returned outside the stated return period.
- Products that do not meet the eligibility requirements described in this policy.
How to Request a Return
If you wish to return an item, please contact our customer support team before sending the product back.
When submitting your request, please include:
- Your full name.
- Order number.
- Email address used for the purchase.
- Reason for the return.
- Photos of the item, if applicable.
Our support team will review your request and provide further return instructions if your return is approved.
Return Shipping Responsibility
Customers are responsible for all return shipping costs under every return circumstance.
Soyle does not reimburse return shipping expenses.
We recommend using a shipping service that provides tracking information, as customers remain responsible for the returned package until it is successfully delivered.
Return Label
Customers are responsible for arranging and purchasing their own return shipping label.
Soyle does not provide prepaid return labels.
Restocking Fee
We do not charge a restocking fee.
Restocking Fee: £0
Eligible returns will not be subject to additional restocking charges.
Refund Eligibility
Once the returned item has been received and inspected, we will determine whether the return meets the conditions of this policy.
If the return is approved, a refund will be processed.
If the returned item does not meet our return requirements, the refund request may be declined.
Refund Processing Time
Approved refunds are generally processed within 15 business days after the returned item has been received and successfully inspected.
Processing times may vary depending on your payment provider or financial institution.
Refund Method
Refunds will normally be issued to the original payment method used for the purchase whenever possible.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
Shipping Charges
The original shipping fee paid during checkout is generally non-refundable unless otherwise required by applicable law.
Customers remain responsible for return shipping costs in all situations.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Soyle cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If an order cannot be delivered because of an incorrect address, additional shipping charges may apply if reshipment is requested.
Damaged or Incorrect Items
If you believe you have received an incorrect item or your order arrives with an issue, please contact our customer support team as soon as possible.
To help us review your request quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item received.
Our team will review the information provided and work with you to find an appropriate resolution.
Exchanges
At this time, Soyle does not guarantee direct product exchanges.
Customers who require a different item may contact our customer support team to discuss the available options.
Cancellations
If you wish to cancel your order, please contact us immediately.
Orders that have already been processed or shipped may no longer be eligible for cancellation.
Policy Updates
Soyle reserves the right to modify or update this Return & Refund Policy at any time to reflect changes in business operations or legal requirements.
Any revised policy becomes effective immediately after being published on our website.
Customers are encouraged to review this page periodically before making a purchase.
Contact Information
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Business Name: Soyle
Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom
Business Phone: +44 7700 900123
Business Email: support@soyle.store
Business Hours: Monday – Friday 9:00 AM – 5:00 PM
Thank you for shopping with Soyle. We appreciate your trust and are committed to providing fair, transparent, and professional customer service throughout the return and refund process.