Welcome to Soyle. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with our customer support team.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Information We Collect

To provide our products and services efficiently, we may collect different types of information, including:

Personal Information

When you place an order or contact us, we may collect information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment method information
  • Order details

We only collect information that is necessary to process your orders, provide customer support, and improve your shopping experience.

Non-Personal Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website
  • Website usage statistics

This information helps us improve the performance, functionality, and security of our website.

How We Use Your Information

The information we collect may be used to:

  • Process and fulfill your orders.
  • Deliver purchased products.
  • Process payments securely.
  • Communicate order updates.
  • Respond to customer inquiries.
  • Improve our products and services.
  • Personalize your shopping experience.
  • Prevent fraudulent activity.
  • Maintain website security.
  • Comply with legal obligations.

We only use your information for legitimate business purposes.

Payment Information

Payments made through our website are processed using secure payment providers.

Soyle does not intentionally store complete credit card or payment card information on its own servers.

Customers should never send sensitive payment information through email or other unsecured communication channels.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember customer preferences.
  • Maintain shopping cart information.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance website functionality.

Most web browsers allow you to disable or manage cookies through browser settings. However, disabling cookies may affect certain website features.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared when necessary with trusted third parties, including:

  • Payment service providers
  • Shipping and delivery partners
  • Website hosting providers
  • Customer support service providers
  • Government or legal authorities where required by law

These third parties only receive the information necessary to perform their services.

Data Security

Protecting customer information is a priority at Soyle.

We implement reasonable administrative, technical, and organizational security measures designed to protect your information against unauthorized access, misuse, alteration, or disclosure.

Although we take appropriate precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete customer orders.
  • Provide customer support.
  • Maintain business records.
  • Meet legal and regulatory requirements.
  • Resolve disputes.
  • Enforce our policies.

When information is no longer required, it may be securely deleted or anonymized.

Marketing Communications

If you subscribe to receive promotional emails or newsletters, we may occasionally send updates regarding products, promotions, or store news.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Soyle is not responsible for the privacy practices, content, or policies of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our website is intended for general audiences and is not designed for individuals under the age required by applicable law to make purchases independently.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to remove that information.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing activities.
  • Object to specific processing activities where permitted by law.
  • Request a copy of your personal data where applicable.

To exercise any of these rights, please contact our customer support team.

Changes to This Privacy Policy

Soyle reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal obligations, or website functionality.

Any updates will become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed about how their information is handled.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Thank you for trusting Soyle. We are committed to protecting your privacy and maintaining a safe, secure, and transparent shopping experience for all our customers.