Thank you for visiting Soyle.

We value every customer and are committed to providing professional, friendly, and timely support. Whether you have a question about one of our men’s T-shirts, need help with an existing order, or simply want more information about our services, our customer support team is here to assist you.

Our goal is to make your shopping experience as smooth and enjoyable as possible. We encourage customers to contact us whenever they need assistance, and we will do our best to respond as quickly as possible during our business hours.

Customer Support

Our customer support team can assist you with a wide range of inquiries, including:

  • Product information and availability
  • Sizing guidance
  • Order status updates
  • Shipping and delivery questions
  • Payment inquiries
  • Returns and refund requests
  • General website assistance
  • Account-related questions
  • Order modifications (where possible)
  • General feedback and suggestions

If your question is not listed above, please feel free to contact us. We are always happy to help.

Business Information

Business Name: Soyle

Business Address: House No. 8, St Olave’s Road, Clifton, York, YO30 7AL, United Kingdom

Business Phone: +44 7700 900123

Business Email: support@soyle.store

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Saturday, Sunday & Public Holidays: Closed

Email Support

The fastest way to contact us is by email.

Email: support@soyle.store

You can contact us regarding:

  • Product inquiries
  • Shipping updates
  • Delivery concerns
  • Returns
  • Refund requests
  • Payment questions
  • Website issues
  • General customer support

To help us assist you more efficiently, please include the following information when contacting us about an order:

  • Your full name
  • Order number
  • Email address used for the purchase
  • A clear description of your inquiry
  • Photos (if your inquiry relates to a product issue)

Providing complete information helps us respond more quickly and accurately.

Telephone Support

Customers who prefer to speak with our support team may contact us during business hours.

Phone: +44 7700 900123

Our representatives are available Monday through Friday from 9:00 AM to 5:00 PM.

If we are unable to answer your call immediately, we recommend sending us an email so we can respond as soon as possible.

Mailing Address

Official Business Address:

Soyle

House No. 8, St Olave’s Road, Clifton York, YO30 7AL United Kingdom

Please note that this address should not be used to return products unless our customer support team has provided return instructions.

For all returns, customers should first contact us to receive the appropriate guidance.

Response Times

We work hard to respond to customer inquiries as quickly as possible.

Our typical response times are:

  • Email inquiries: Within 1–2 business days
  • General support requests: Within 24–48 business hours
  • Return and refund inquiries: As soon as possible after receiving the required information

Response times may be slightly longer during weekends, public holidays, or periods of high customer demand.

Order Support

If you need assistance with an existing order, please include your order number when contacting us.

Our support team can help with:

  • Order confirmation
  • Shipping status
  • Delivery tracking
  • Shipping delays
  • Incorrect shipping information
  • Product questions
  • Return eligibility
  • Refund status

Providing accurate order details allows us to locate your purchase more quickly.

Shipping Questions

If your inquiry relates to shipping, please include your order number.

For your convenience, our standard shipping information is:

  • Order Cut-Off Time: 5:00 PM (Monday–Friday)
  • Processing Time: 1–2 Business Days
  • Transit Time: 4–5 Business Days
  • Estimated Total Delivery Time: 5–7 Business Days
  • Standard Shipping Fee: £15 Flat Rate

Additional shipping details are available in our Shipping Policy.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any item back.

Our customer support team will explain the return process and provide the necessary instructions.

For faster assistance, please include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Our complete Return & Refund Policy is available on our website for additional information.

Customer Feedback

We welcome customer feedback because it helps us improve our products and services.

Whether you have compliments, suggestions, or concerns, we appreciate hearing from you.

Every message is reviewed carefully, and we continually use customer feedback to improve the overall shopping experience.

Commitment to Customer Service

At Soyle, we believe excellent customer service is just as important as offering quality products.

Our team is committed to:

  • Responding professionally
  • Providing clear communication
  • Offering honest information
  • Resolving issues fairly
  • Respecting every customer
  • Maintaining transparent business practices

We aim to make every interaction positive and helpful.

Thank You

Thank you for choosing Soyle.

We appreciate your trust and look forward to assisting you whenever you need support. Whether you have a question before placing an order or require assistance after your purchase, our customer service team is here to help.

We look forward to hearing from you and providing you with the best possible shopping experience.