Shipping Policy

At Soyle, we understand that timely and reliable delivery is an essential part of a premium shopping experience. This Shipping Policy outlines how orders are processed, dispatched, and delivered within the United Arab Emirates. Our goal is to maintain transparency at every step so our customers know exactly what to expect once an order is placed.

This policy applies to all purchases made through the Soyle website.

Shipping Coverage

Soyle currently provides shipping services within the United Arab Emirates only. We do not offer international shipping at this time. Orders placed with addresses outside the UAE may be cancelled if delivery is not possible.

By limiting our delivery region, we are able to maintain better control over service quality, delivery timelines, and customer satisfaction.

Shipping Fee

We offer a simple and transparent shipping structure for all eligible orders.

A flat shipping fee of 15 AED is charged per order.
The shipping fee is clearly displayed during checkout before payment is completed. There are no hidden or additional delivery charges beyond what is shown at checkout.

Order Processing Time

All orders placed on Soyle are subject to a processing period before dispatch.

Orders are processed within 1 to 2 business days.
Processing includes order verification, quality checks where applicable, secure packaging, and preparation for courier handover.

Orders placed outside business hours or on public holidays may begin processing on the next business day.

Delivery Timeline

Once an order has been processed and dispatched, it enters the delivery phase.

Transit time typically ranges between 3 to 4 business days.
The total estimated delivery time, including processing and transit, is 4 to 6 business days.

These timelines are estimates and may vary depending on location, courier operations, or unforeseen circumstances. While we strive to meet stated timelines, exact delivery dates cannot always be guaranteed.

Dispatch Confirmation

After your order has been dispatched, you may receive a confirmation or update via email. In some cases, tracking information may be provided depending on the courier service assigned to your order.

If tracking details are not available, this does not indicate a delay. Some courier services operate with limited tracking visibility. Customers may contact our support team for updates if needed.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout. This includes building details, apartment or villa numbers, community names, and a reachable contact number.

Delays or failed deliveries caused by incorrect or incomplete address information are outside Soyle’s responsibility. If an address correction is required, customers must contact us immediately. Address changes may not be possible once an order has been dispatched.

Delivery Attempts

Courier services may attempt delivery according to their internal procedures. If delivery cannot be completed due to customer unavailability, unreachable contact details, or refusal to accept the order, the shipment may be delayed or returned.

Repeated failed delivery attempts or refusal without valid reason may affect future order eligibility.

Delays Beyond Our Control

While we work closely with logistics partners to ensure timely delivery, certain delays may occur due to factors beyond our control. These may include public holidays, high-volume periods, weather conditions, operational disruptions, or restricted access locations.

If your order is delayed beyond the estimated timeframe, you may contact us for assistance. Our team will investigate and provide updates where possible.

Damaged or Tampered Packages

If your package arrives visibly damaged or appears tampered with, we strongly advise documenting the condition immediately. Customers should take clear photographs or videos before opening the package.

Any delivery damage must be reported within 24 hours of receipt by contacting our support team. Reports received after this timeframe may not be eligible for review.

Split Deliveries

In some cases, orders containing multiple items may be delivered in separate packages due to packaging requirements or stock handling. This does not affect the shipping fee and all items remain part of the same order.

Customer Responsibility

Customers are expected to be available to receive their orders within the estimated delivery timeframe. Failure to accept delivery without valid reason may result in additional handling consequences or order restrictions.

Policy Updates

Soyle reserves the right to update or modify this Shipping Policy at any time to reflect operational changes or legal requirements. Any updates will be published on this page.

Contact Information

For shipping-related questions or assistance, please contact us:

Email: help@soyle.store
Business Hours: 9:00 AM to 5:00 PM (GMT +4)
Business Address: 1B, 24th Street, Dubai, United Arab Emirates