Payment Policy
At Soyle, we are committed to providing a secure, reliable, and transparent payment experience for our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and how payment-related concerns are handled. By placing an order on our website, you agree to the terms outlined in this policy.
Our payment systems are designed to ensure clarity, safety, and convenience at every step of the checkout process.
Accepted Payment Methods
We currently accept the following payment options for orders placed on Soyle:
- PayPal
- Cash on Delivery, where available
- Visa
- Mastercard
- American Express
- Google Pay
Available payment methods may vary depending on technical availability, order value, or checkout conditions. All available options will be clearly displayed during checkout before you complete your purchase.
Online Payment Security
All online payments on Soyle are processed through secure and trusted payment gateways. We use industry-standard security measures and encrypted connections to protect your payment information.
Soyle does not store your full credit or debit card details on its servers. Payment information is handled directly by authorized payment service providers in accordance with their security and compliance standards.
Cash on Delivery
Cash on Delivery is offered for eligible orders within the UAE, subject to availability. When selecting Cash on Delivery, customers are responsible for ensuring that someone is available to receive the order and complete payment at the time of delivery.
Repeated refusal of Cash on Delivery orders without valid reason may result in restriction or removal of this payment option for future orders. Soyle reserves the right to take necessary action to prevent misuse of this service.
Payment Confirmation and Order Processing
Orders are processed only after payment confirmation has been successfully received. For online payments, this occurs once the transaction is authorized and approved by the payment provider. For Cash on Delivery orders, confirmation occurs once the order is accepted and verified.
If a payment fails, remains pending, or is not completed, the associated order may not be processed. Customers are advised to retry the payment or select an alternative payment method if an issue occurs.
Failed Payments and Authorization Issues
Payment failures may occur for several reasons, including insufficient funds, bank authorization issues, incorrect payment details, or temporary technical problems.
If your payment attempt is unsuccessful, please verify your details or contact your bank or payment provider for assistance. If you believe a payment was deducted but the order was not confirmed, please contact us with relevant transaction details so we can assist.
Pricing and Currency
All prices displayed on Soyle are shown clearly at checkout before payment confirmation. Any applicable charges are disclosed in advance so customers can review the full order amount before completing payment.
Duplicate Charges
In rare cases, a transaction may appear more than once due to banking or network delays. Pending charges typically resolve automatically within a few business days.
If you believe you have been charged incorrectly, please contact us with your transaction reference and order details. We will review the issue and guide you through the appropriate resolution.
Refunds and Payment Reversals
Approved refunds are processed using the original payment method whenever possible. Refunds are typically completed within 10 business days after approval, depending on the payment provider and financial institution involved.
Processing times may vary based on bank policies or payment gateway procedures. Soyle is not responsible for delays caused by third-party payment processors, but we will provide assistance and updates where possible.
Chargebacks and Disputes
If you have a concern regarding a payment or transaction, we strongly encourage contacting us first so we can attempt to resolve the issue promptly.
Initiating a chargeback or dispute directly with your bank or payment provider without contacting us may delay resolution. Soyle cooperates fully with legitimate dispute investigations and may provide transaction and order information to payment processors as required.
Fraud Prevention and Payment Review
To protect our customers and business, Soyle reserves the right to review transactions for potential fraud or security risks. In certain cases, we may request additional verification or cancel an order if suspicious activity is detected.
Such actions are taken solely to maintain a secure and trustworthy shopping environment.
Customer Responsibility
Customers are responsible for ensuring that payment information provided at checkout is accurate and authorized. Any loss resulting from unauthorized use of a payment method should be reported immediately to the relevant financial institution.
Policy Updates
Soyle may update this Payment Policy from time to time to reflect changes in payment methods, operational practices, or legal requirements. Any updates will be published on this page.
Contact Information
For payment-related questions or assistance, please contact us:
Email: help@soyle.store
Business Hours: 9:00 AM to 5:00 PM (GMT +4)
Business Address: 1B, 24th Street, Dubai, United Arab Emirates